2014 Spring Training Seminars

Posted on: April 30, 2014

  • WHERE: Various Locations

SPRING TRAINING SEMINARS
Presented by The Quality Institute for Hospitality Interns

I. Quality Customer Service (6 hours)

At the completion of this seminar, students will be able to:

  • *Explain the importance of exceeding guest expectations
  • *List the types of services guests’ want, and give specific examples of what they can say and do to “wow” their guests
  • *List four ways to avoid complaints
  • *Demonstrate how to effectively handle a complaint

Mondays 9 a.m.-4 p.m.

  • May 5 – Uncle John’s Restaurant
  • May 12 – Dayton House West Conference Center
  • May 19 – Dayton House West Conference Center
  • June 2 – Dayton House West Conference Center
  • June 9 – Dayton House West Conference Center
  • June 16 – Dayton House West Conference Center

Tuesdays 9 a.m.-4 p.m.

  • May 6 – Uncle John’s Restaurant
  • May 13 – Dayton House West Conference Center
  • May 20 – Dayton House West Conference Center
  • June 3 – Dayton House West Conference Center
  • June 10 – Dayton House West Conference Center
  • June 17 – Dayton House West Conference Center

Reservation Sales (6 hours)

At the completion of this seminar, students will be able to:

  • *Identify the qualities of an effective salesman
  • *Tailor their sale’s techniques to address unique needs of the “buyer”
  • *Explain the difference between “features” and “benefits”
  • *Demonstrate how to sell using the 6 step method
  • *Demonstrate how to overcome objections to a sale

Reservation Sales:

Wednesdays 9 a.m.-4 p.m.

  • May 7 – Uncle John’s Restaurant
  • May 14 – Dayton House West Conference Center
  • May 21 – Dayton House West Conference center
  • June 4 – Dayton House West Conference Center
  • June 11 – Dayton House West Conference Center
  • June 18 – Dayton House West Conference Center

III. Hospitality Supervision (6 hours)

At the completion of this seminar, student will be able to:

  • *Motivate staff and self by writing effective goals
  • *Identify behaviors that should be praised
  • *Demonstrate how to effectively praise an employee
  • *Identify behaviors that should be reprimanded
  • *Demonstrate how to effectively reprimand an employee
  • *Identify “time killers” and list ways to avoid them
  • *Analyze/solve a problem using the “Fishbone” diagram method

Thursdays 9 a.m.-4 p.m.

  • May 8 – Uncle John’s Restaurant
  • May 15 – Dayton House West Conference Center
  • May 22 – Uncle John’s Restaurant
  • June 5 – Dayton House West Conference Center
  • June 12 – Dayton House West Conference Center
  • June 19 – Dayton House West Conference Center

About the instructor …

Ann Lusk, CHE, holds a degree in management Science from Virginia Tech. She has been training on the beach for 28 years. She is a former Hilton director of Training and QA. Additionally, she taught classes for HGTC for 20 years. She currently runs The Quality Institute for Hospitality Interns, providing onsite training and supervised internships to area hotels.

Cost of seminars is $40 per session, $35 for three or more from same property. Certificate of Completion will be awarded. $10 from each registration fee will be donated to The Ed Martin/Bob Means scholarship fund. To register, contact Ann Lusk at annlusk@aol.com or call (843) 385-1536

Please click here to download more information

Myrtle Beach Area Hospitality Association Mission Statement

Hello The Myrtle Beach Area Hospitality Association is the voice of the Hospitality Industry and a tourism advocate, whose role is to promote the industry’s needs, ensure a healthy tourism economy, and educate our membership and the public about industry issues.

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